Return Policy

Many thanks for shopping at Gownara. Should your purchase fail to meet your expectations, reach out to our support team promptly so we can start your return and refund evaluation. Support email: service@gownara.com

General Return Eligibility

Standard-size eligible products and accessories can be returned within 14 calendar days after delivery.

All returned merchandise must remain unworn and unwashed, with all original tags attached and kept in resalable condition.

You must receive our written approval before sending items back. Any parcels shipped back without prior authorization will be rejected on arrival.

We do not accept cash-on-delivery returns. For buyer-initiated returns, return shipping fees are the buyer’s responsibility. Original and expedited delivery fees are non-refundable.

For issues unrelated to product quality (poor fit, unsatisfied with style, buying multiple items to try on, and so on), buyers cover return postage. A restocking fee ranging from 20% to 50% will be charged, determined individually per case.

We decline return applications for packages refused by customers. Under such circumstances, only 40% of your payment will be refunded. If you plan to return goods, please contact us right after receiving your parcel.

Items Not Eligible for Return

Some custom orders cannot be returned, including the categories below:

• Custom-made / made-to-measure items, including custom size and custom color orders
• Products marked Final Sale or clearance goods
• Items damaged due to customer wear, self-modifications or improper storage

Exchange Policy

Direct exchanges are unavailable. Most of our goods are made-to-order with no ready stock. If you want another product, you may submit a return request for unwanted eligible items and create a brand-new separate order. New orders follow real-time pricing and the current production timeline; discounts used in your original purchase cannot be applied again.

Damaged, Defective or Incorrect Orders

If your delivered package arrives damaged, flawed or mismatched with your order, get in touch with customer service within the 14-day return window. Please provide your order number along with photo or video evidence for our assessment. Requests submitted after this time limit may not qualify for full refunds.

Return Request Process

Step 1 – Submit application: Email service@gownara.com, attach photos or videos of the product and your order ID. Our team will review your request within 3 business days and notify you of the result.

Step 2 – Send items back: After your return request gets approved, we will send the authorized return address by email. Do not ship items to our original outbound warehouse unless you receive this approved address. We strongly recommend a trackable shipping service with signature confirmation. We take no responsibility for parcels lost during return transit.

Step 3 – Refund issuance: Once we receive your returned parcel, we will inspect the items within 3–5 business days and process refunds accordingly. Most refunds will be completed within 7 business days after package receipt. Funds will go back to your original payment method, and a confirmation email will be sent once the refund is released. Keep in mind original shipping fees and return delivery costs cannot be refunded. Your bank or card issuer may require an extra 3–7 business days to release funds; the actual arrival time depends fully on your financial institution.

Key Notes

After your return shipment departs toward our warehouse, we are unable to resend goods to you. Please ensure no personal items unrelated to Gownara are packed inside your return parcel, since we cannot send these third-party belongings back.

Once your refund is processed, a confirmation email will be sent to the address tied to your order. For valid standard returns, we only refund product price plus applicable taxes. Original shipping charges and expedited delivery surcharges will not be refunded.

We provide discounted shipping to bring you an affordable shopping experience. Please note that actual shipping, packaging and labor costs are much higher. When handling refunds, real logistics, packaging and labor expenses may be deducted to cover these operational costs. Thank you for your understanding.

Order Cancellation Terms

Our goods are custom produced, and raw materials cannot be reused once production starts. Refund ratios are determined by the time you submit your cancellation request:

• Unpaid orders auto-cancel after 1 day.
• Cancel within 24 hours after payment: full refund
• Cancel 24–72 hours after payment: 80% refund plus shipping fee
• Cancel 72–120 hours after payment: 50% refund plus shipping fee
• Cancel > 120 hours after payment: shipping fee refund only

To cancel your purchase, send your cancellation request to our support email.

Customer Support Email: service@gownara.com

Customer Support Phone: