Shipping Policy

Your Order Journey with Gownara

After you complete checkout on Gownara, a confirmation email will be sent instantly. Updates will be shared once your goods move into production.

Monitor your delivery progress anytime using our Order Tracker. Our support team can be reached by email for help. For further assistance, head to our Contact Us page: https://www.gownara.com/pages/contact-us

Production & Delivery Schedule

All Gownara items undergo rigorous quality checks before dispatch. Total delivery time combines production time and shipping transit time.

All timeframes below refer to business days, excluding weekends and public holidays.

• Tailoring: 10–15 business days after payment.

• Shipping: 5–12 business days after dispatch, depending on destination.

• Estimated Delivery: 15–27 business days after payment.

Please keep in mind: We do not process or dispatch orders during weekends and statutory public holidays.

Shipping Methods & Free Shipping Rules

Customers can select from the three shipping options below:

• Free Shipping: Available for all orders over $199 USD
• Standard Shipping: 15–18 business days | $12.99 USD
• Expedited Shipping: 5–7 business days | $29.99 USD

If you want quicker delivery, email service@gownara.com before placing your order. We will verify whether expedited shipping is available for your purchase.

Track Your Shipment

Registered users may log into their accounts to check delivery status within “My Orders”.

Customers who place orders as guests can contact support to obtain tracking details.

Once your package leaves our warehouse, the tracking code will be sent to your registered email. Email service@gownara.com if you have any questions about your order.

Sales Tax Notice

Sales tax is already built into the price displayed on product pages. No extra tax will be added at checkout.

We partner with reliable international logistics carriers to ensure secure parcel delivery.

International Customs Notice

Overseas shipments may be subject to import tax, customs charges or brokerage fees. These fees are determined by your local customs authority and must be covered by the buyer.

Custom screenings can sometimes cause delivery delays. You can consult your local customs office to check estimated customs fees.