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✅ Confirmation email after checkout
⏱ Production (business days): Regular 5–7d | Handmade 10–15d
Shipping transit:5–18d
🚚 Free Shipping over $199
Standard:15–18d｜$12.99
Expedited:5–7d｜$29.99
📩 Tracking sent once shipped. Tax included in price. Customs fees at buyer’s cost.
Returns accepted within 14 days of delivery. Items must be unused with original tags. Pre-approval required before return shipment.
Custom, final-sale, damaged or altered items cannot be returned. No direct exchanges.
Non-quality returns incur 20%-50% restocking fee; buyer pays return shipping. Refused packages only 40% refund.
Cancellation Refund:
Within 24h:100% | 24–72h:80% | 72–120h:50% | >120h: only shipping refund
Your privacy matters greatly at gownara.com. We work diligently to safeguard your data and preserve the trust you place in our store. Please review this Privacy Policy to learn how we handle your information. By browsing and shopping on our website, you agree to the practices outlined within this policy.
This Privacy Policy explains how we gather, utilize and share personal data whenever you visit or complete purchases on gownara.com.
PERSONAL INFORMATION WE COLLECT
When you access our site, we automatically capture details related to your device. This includes your browser type, IP address, time zone and cookie data stored on your device. As you navigate pages, we also record which products you view, referral sources or search terms that brought you to our site, plus your browsing behavior. We collectively name this automatically gathered data “Device Information”.
We collect Device Information through these tools:
“Cookies” are small data files saved to your computer or device, often containing an anonymous unique ID. Visit http://www.allaboutcookies.org to learn more about cookies and how to disable them.
“Log files” track site activity, capturing IP address, browser, internet provider, entry/exit webpages and timestamps.
“Web beacons”, “tags”, and “pixels” are digital files used to track how visitors explore our website.
Additionally, when you submit or attempt to submit an order, we collect your name, billing address, shipping address, payment details (credit or debit card data), email and phone number. We refer to this set of details as “Order Information”.
Within this Privacy Policy, “Personal Information” covers both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We mainly rely on Order Information to fulfill your orders. This includes processing payments, arranging delivery, and sending invoices or order confirmations. Beyond order fulfillment, we use this data to:
Personal data collection is never our primary business goal.
Get in touch with you regarding your orders or inquiries;
Review orders to identify fraud or security risks;
Refine our website, products and services based on user behavior;
We never sell or lease your personal data to outside parties.
Your personal information and images will not be used for promotional purposes unless you explicitly grant permission.
Device Information helps us detect fraud and security threats (especially via your IP address). It also allows us to optimize our website, generate visitor analytics, and evaluate the performance of our marketing campaigns.
SHARING YOUR PERSONAL INFORMATION
We only share your personal data with Google. Google Analytics helps us analyze visitor behavior on our site. You can read Google’s privacy rules here: https://www.google.com/intl/en/policies/privacy.
We may also release your Personal Information to comply with applicable laws, respond to court subpoenas, warrants or lawful official requests, or defend our legal rights.
Except for the situations listed above, we will not pass your personal information to any other third parties.
INFORMATION SECURITY
We adopt reasonable safeguards and industry-standard practices to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.
All data transmitted between you and our website uses SSL (Secure Socket Layer) encryption technology to secure every communication.
DO NOT TRACK
Our website does not adjust its data collection practices when receiving a Do Not Track signal sent from your web browser.
YOUR RIGHTS
You have the right to view the personal records we hold about you. Contact us if you want to receive a copy of your stored Personal Data.
You may request corrections if your stored information is inaccurate or incomplete.
You are entitled to ask us to delete personal data we collected directly from you.
To exercise these rights, please email us at service@gownara.com
DATA RETENTION
Once you place an order, we keep your Order Information for our internal records. We will remove this data only if you submit a deletion request.
MINORS
This website is not intended for users under 18 years old. We do not knowingly collect identifiable personal information from minors. If you are a parent or guardian and discover your child has submitted personal data to us, please write to service@gownara.com. If we find we have collected minor data without parental approval, we will delete such information from our servers.
CHANGES
We may revise this Privacy Policy occasionally. Updates may result from adjustments to our business processes, legal requirements or regulatory changes. All revisions will be published on this page.
HOW CAN I CONTACT YOU?
Please send us an email if you have questions or feedback related to this Privacy Policy.
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